UX Design
We create experiences that transform brands and improve productivity.
Overview
Radiant employs iterative, data-driven approaches to design software user experiences that achieve the highest standards of functionality and ease-of-use. We provide comprehensive Enterprise User Experience (EUX) services, including user research, interaction design, interface implementation, empirical evaluation, and maintenance. We work in partnership with our clients to understand domain drivers, user requirements, business perspectives, and technical factors that impact user experience strategy and implementation. Integrating these learnings, we deliver measurable increases in user productivity, satisfaction and technology acceptance.
A user experience project typically encompasses the following activities:
Segment - Identify critical user/stakeholder groups and subgroups.Plan - Develop UX research plan, identify salient measures and tests.
Research - Investigate problem space with representative users/stakeholders.
Design - In collaboration with client and stakeholder groups, iteratively develop and refine UX concepts, wireframes, and detailed screen UI designs.
Evaluate - Measure results relevant to project phase and problem at hand.
Analyze - Provide results to stakeholders, including recommended actions.
Repeat - Iterate, integrating perspectives and discoveries.
UX Research
We conduct methodical research to understand users and influence behaviors.
Overview
Enterprise user experience design presents unique challenges. User expectations are driven by consumer-grade software experiences, and enterprise applications often fall short. In this context, good user experience is built on methodical research involving all stakeholder groups in the enterprise, particularly end users. We have extensive experience collaborating with stakeholder groups in corporate IT environments to understand all salient dimensions of user experience.
Specific services include:
Moderated Focus Groups
Generative Design Sessions
Individual Interviews
Contextual Inquiry Research
Task and Process Modeling
Online Surveys
Usability Testing
Our methodology is founded on prominent theories of user acceptance of technology in enterprise IT. We are adept at uncovering individual, demographic, cultural, process and technical factors that impact objective usability, subjective appeal, and program features. During the formative research phase, drivers of user acceptance are discovered and key tests of user experience are identified. Follow-up evaluations are repeated at intervals throughout the project, from early wireframe and design testing through structured task-oriented usability tests.
Application Development
We use an Agile framework and work in the latest web and mobile technologies.
Overview
We deliver robust software systems in complex, demanding and collaborative environments. Our consultants have vast experience using Agile methodologies, DevOps frameworks, and CICD automated systems (Test Automation, and Behavior Driven Development.)
We deploy and manage custom applications across the web, cloud, desktop, mobile and tablet interfaces. Our consultants draw upon established and emerging practices that allow us to rapidly respond to change while delivering mature software systems.
Enterprise ApplicationsEffective strategy and architecture align the IT approach with the business priorities, creating a strong technological base. Smart planning allows you to streamline IT services, utilize new technologies quickly, secure IT systems, reduce overall cost, and respond efficiently to change.
We incorporate open standards-based frameworks, component re-use, user-friendly rich user-interfaces, and scalable applications with decision support functionality.
Mobile DevelopmentOur team has the expertise and experience to deliver mobile solutions across all platforms and devices. Our user experience designers create an intuitive front-end experience, while our back-end application developers construct a functional and powerful application for end users. Our approach ensures we will deliver a secure and engaging experience across all channels.
QA and Test AutomationRadiant designs and executes comprehensive quality assurance and test automation strategies. With an in-depth knowledge of the software development process and a scalable tool suite, we help provide objective assessments that result in fast deployment across all platforms. Radiant provides a collaborative test environment that enables a seamless, automated test and QA workflow.
Digital Communication
We create compelling audiovisual media to tell our clients’ most important stories.
Overview
We help the biggest brands tell stories to educate and inform through creative motion graphics for use on the web, in trade shows, for internal communication and external marketing. In addition to traditional production modalities, we develop AR/VR and 3D/4D solutions.
Digital Health
Our interventions influence critical behaviors to improve health outcomes.
Overview
Radiant helps our partners design and develop Digital Health tools that enhance patient engagement and outcomes while reducing healthcare costs. Digital Health tools can prevent or reduce health risk behavior, decreasing the societal cost of healthcare.
We offer the following service to our Digital Health partners
Discovery & Strategy - Formative Research • Intervention Mapping • Technology Strategy
Design & Development - Application Architecture & Design • User Experience Design • Development • Maintenance
Evaluation - Research Study Support • Data Management • User Support
Players in the healthcare industry were relatively successful at—and benefited from—the first and second waves of IT adoption.
But they struggled to successfully manage the myriad stakeholders, regulations, and privacy concerns required to build a fully integrated healthcare IT system. This is partly because the first and second wave of IT adoption focused more on processes and less on patient needs.
Traditional Healthcare System
Episodic
Isolated
Provider Driven
Treatment Oriented
Fee for Service
MU Technical Criteria
Emerging Healthcare System
Continuous/Real Time
Integrated
Patient Driven
Outcome Oriented
Value Based
Value of Technology in Improving Care
Serious Games
We design immersive game-based learning experiences to increase engagement and user retention.
Overview
Whether in support for health interventions or corporate learning initiatives, our game based solutions are a very efficient method to transfer knowledge, modify behavior, and promote user satisfaction.
Learning & Development
Overview
We create and implement programs that maximize organizational strengths, close gaps, enhance productivity, and manage change. Radiant couples innovative approaches and technologies with traditional learning and development to help our clients grow employee expertise and nurture talent.
Drawing on our experience developing solutions using mobile applications, augmented/virtual reality, simulations, social media, and gamification; we help our clients create meaningful and measurable change within their organizations.
Human Performance Improvement
Radiant helps support growth and manage change by taking a holistic approach to knowledge transfer and performance improvement. We work with clients to analyze the knowledge, capacity, and motivational factors that affect employees and to develop programs that achieve successful results.
Radiant helps identify performance gaps, as well as their underlying causes, in order to recommend interventions that will make the best use of resources.
Change Management
A policies or processes shift, implementing a new technology, or updating a new system is only part of the puzzle. Effective change management is just as crucial as the change itself. We work with client to design the correct blend of internal/external communications, training program, and support tools needed to successfully manage organizational change.
Instructional Design and Development
Learning initiatives can be supported through off the shelf products, but, often, tailored content will produce better results. Our instructional designers, application developers, and creative design professionals help define needs, develop and implement effective solutions; and then continuously evaluate assets to help ensure optimal results.
Deployment and Support
Tracking the impact of learning content on the organization can be complex, and making it relevant, available, and useful is the biggest challenge of all. Our experience in system deployment and administration supports clients through custom application development, LMS/LRS/LCMS vendor selection, system integration, change management and ongoing administration.